We just called to schedule 2 massage and the lady that answered the phone was rude and sounded really annoyed. She kept saying “like I said”, every question we had she just sounded annoyed. We were considering booking here but if this was just on the phone I can’t imagine in person. They also go by 2 different names “bienestar spa & Unique Spa” check the other review as they have similar complaints. I recommend Unknot instead.
Customer service was great! They accidentally scheduled us for a different day, so when we showed up for our appointment it wasn't available. However, they had one available 30 min later, so they still accommodated us. The massages themselves were amazing! We got the Swedish Couple's massage and we loved it! We had Jimmy and Michelle, definitely recommend them! They also had complimentary wine while we waited, a nice touch.
New to this establishment! Did not disappoint. Not only did they fit me in on very short notice but the environment was very zen and welcoming. Monica truly had amazing hands and made me feel comfortable and left me floating on air when I left! As an ER nurse on her feet night, that is a dream come true!
My daughter and I were in town for our birthdays and they were able to fit us both in for same day appointments. It was very clean and smelled wonderful! Carlos gave me my massage and he made me feel very comfortable. It was one of the best massages I have ever had. I highly recommend this facility!!!!
First time going & it was AHHmazing! I cannot say enough about their exceptional service from the phone call to book to the actual massage. Everything was great! It is a clean and very welcoming atmosphere all the way around. Don't think twice, book now!